General conditions of sale and use
Applicable on January 01, 2023 in Metropolitan France
Léontine Secrets - CBS Society
BETWEEN
CB Stock (CBS), Limited Liability Company, € 50,000 registered in the RCS of Lille Métropole under the n ° SIREN 532 965 126 and located at 121 rue du 8 May 1945 - 59 650 Villeneuve from ASCQ, in the region Hauts de France.
The company is reachable from Monday to Friday from 8:30 to 17:30 by phone at 03 20 41 46 74, by fax on 03 66 75 03 62 and by email at contact@lessecretsdeleontine.fr
The products offered for sale on the site are authentic and ecological maintenance products under the brand "The secrets of leontin" hereinafter referred to as "The supplier, the seller or the mark", The website accessible at the URL https://lessecretsdeleontine.fr/gb/ hereinafter referred to as "The site" is the property and is published by the company CB stock. This one is a "e-commerce" merchant site open to all users of the Internet. It offers consumers to buy the products of the brand online and get revenues and tricks on the products. The website is 7 days a week, excluding maintenance period, or voluntary interruption or not. on the one hand.
and any major natural person with the legal capacity having made a purchase on the site www.https://lessecretsdeleontine.fr/gb/ as strictly personal and without commercial, associative or professional, neither resale or assignment for pay or free, a product or a service marketed by the seller on the following website "The customer, the buyer or the user" on the other hand.
Article 1 - Scope
These Terms and Conditions of Sale (CGV) of the "Site" are concluded between the parties: "The brand" and "The customer".
All purchase on "The site" https://lessecretsdeleontine.fr/gb/automatically leads to acceptance of all these conditions. These Terms and Conditions of Sale (CGV), dated 01 January 2023 define the rights and obligations of "The brand" and "Customer " As part of the sale of the products the secrets of leontine on "The site".
"The brand" reserves the right to unilaterally modify the GTCs at any time and without notice to update legal, jurisprudential and / or technical information by publishing a new version on "The site" which will be applicable to any orders placed after its first posting. They are available freely and only in the French language on the site or on request to allow each client to order by taking into account the operation of the site.
By checking the box on the site button "I read and accept the general conditions of sale" at the end of the order process, "The customer" acknowledges having read and accepted all the FMSOs without reservation. In this respect, they are opposed to it in accordance with Article 1119 of the Civil Code. The applicable CGVs are those in effect on the day of ordering the order. In case of contradiction between the GTCs and the order form, the order form will prevail.
"The brand" Establishing any liability in the case where the non-performance or delay in the execution of one or more obligations contained in the CGV results from a case of force majeure as defined below. Similarly, the responsibility for the secrets of leontine can not be initiated for all the disadvantages or damages inherent in the use of the Internet, in particular a breach of service, an external intrusion or the presence of computer viruses.
Article 2 - Products
The products offered for sale by the secrets of leontine are those presented on "The site" at the date of consultation by "The customer", within the limits of available stocks. "The brand" is likely to modify at any time the assortment of proposed products for sale on the site to add new products, new formats, delete exhausted products or in case of quality fault on one or more products.
Each product has its own product sheet written in French, in which is presented the product physically, its use, its mode of use, its dialing sheet and its safety data sheet. The photographs are the property of "The brand". The visuals put forward concern the latest productions.
As part of FIFO stock management, older presentations can be sent to you. This does not alter the use, the formula and the quality of the product. The customer must refer first and foremost to the packaging of the products.
The illustrations and graphical representations of the products are non-contractual.
Before use, the customer will have to carefully read and respect the safety instructions and the recommendations of use specified on the packaging of the product. The products must be stored in a clean, dry, moisture and gel and out of reach of children. Léontine secrets can not be held responsible for any condition of retention of products after delivery (see Article 8).
When passing from his order, "The customer" Declares to be solely responsible for the choice of products and recognizes that it has ensured the adequacy of the offer to its needs, particularly through the information available on the website. The customer is required to maintain the product in good condition and use it in accordance with its destination. If you want additional information, do not hesitate to contact us via the contact form or via the coordinates registered in the header of these present CGVs.
ARTICLE 3 - ORDERS
"The customer" has the possibility to put your orderN line, from the website https://lessecretsdeleontine.fr/gb/
On the first order, the customer will have to create a personal account by completing the registration form and the mandatory data. It will have to choose a password making sure to secure and disclose it to protect its personal data.
In its next connection, the customer will check that his information is still valid and complete (name, first name, full address (and delivery address if different from your address), email and phone number). If the customer wishes to order a product, he must, after identifying or after creating his personal account, fill out the order form by entering the desired quantities for each product and click on "Add to Cart" for his choice to be taken into account.
At the end of the selection, the customer is invited to confirm the accuracy of his act of purchase and check his information. It can if necessary go back if it was wrong or if it wants to add another product. He must then definitively validate his order by clicking on the "Order" button.
In order for the order to be validated, the customer will attest to have read the present general conditions of sale and the confidentiality policy of cookies. It will only be able to access the next step if it check the boxes at the specified location. He can also choose where he wishes to subscribe to newsletters. The next step will allow it to choose the address, the delivery mode and validate the payment method.
If mandatory elements are missing, the information appears in red asking the customer to modify and or complete the information.
If the customer encounters connection problems or the impossibility of entering a command. The customer can contact customer service by phone. It may also send its order via the contact form or by mail to contact@lessecretsdeleontine.fr, by describing for each product, the quantities, the desired delivery method, the payment contact information and the identity information. An order confirmation will then be sent by email to the email address indicated by the latter in the order form, to inform you of the taking into account. This document is charged with receipt of the order and takes up all the elements of the order and an approximate delivery date. The sale becomes final after sending the purchaser of the confirmation of the order and after receipt by the seller of the entire amount of the order.
The validation of the order is an electronic signature. This signature between the parties the same value as a handwritten signature and is proof of the entire order, the acceptance of the order and the payment of the sums due in execution of said order. As soon as he validated his order, "The customer" becomes buyer.
Upon receipt of the customer order and subject to available stocks to date, "The brand" reserves the right to accept or modify the quantities issued and the desired delivery date. If by default, one or more products would be unavailable "The brand" inform "The customer" any unavailability of the controlled product. "The brand" Does not handle the control alters and the client will have to retrieve a new order if it wishes to get the product, once it will be reset. The customer will not be charged and if necessary will be refunded from the item unavailable. The seller reserves the right to block the buyer's order until the problem resolution in case of: abnormal order, fault of payment, erroneous address, current dispute, problem on the account of the buyer or in case of force majeure as defined by the law and by the law. JURISPRUDENCE.
For any questions regarding the follow-up of an order, "The customer" can send an email to "The brand" at the following email address: contact@lessecretsdeleontine.fr
These conditions apply only the purchases made on "the site" and delivered exclusively in metropolitan or Corsica. For any delivery in DOM-TOM or abroad, a message should be sent to the following e-mail address: contact@lessecretsdeleontine.fr
It is specified that "the site" is intended for particular consumers purchasing the products. Products purchased on this site are not intended to be resold by customers, unless specific, prerequisite and written consent of the brand. If the customer would like to control wholesale or for professional, commercial or associative use, he will be able to apply via the contact form or by email: contact @lessecretsdeleontine.fr. It will then be contacted by the customer service. For independent traders a "reseller" section is available on the site, allowing for purchases by volume while benefiting from advantageous conditions.
Article 4 - Price
The prices displayed on the site are those in effect on the day of the passing of the order. The prices of the products are indicated in euros and calculated all taxes included (TTC). They include the applicable VAT rate in force and the TGAP (Eco-Contribution) on certain products.
Prices are applied excluding delivery costs. The delivery charges are charged in addition to the customer and are indicated in the order summary under the wording "delivery charge". They are offered as part of the click and Collect (withdrawal in our premises), from 50 € TTC purchasing and as part of specific promotional offers.
Any order is worth accepting prices and description of available products for sale. The price owned by the customer (price of inclusive products and delivery charges) is the amount indicated on the order summary whose customer has read before validating his order. The price is then recalled after the payment in the summary document sent by email to the email address transmitted by the customer.
It is stated that the tariff is established for a period defined by the Secrets of Léontine, but that it may be amended at any time in the event of the evolution of the legal, economic or industrial environment that could endanger the economic and financial balance of "The brand". It may also be modified in a significant fluctuation in raw materials, a change in legislation, monetary fluctuation, transportation costs, packaging and others. If this is the case, the new prices will be updated on the site.
Article 5-Conditions de règlement
Orders are payable cash. Payment can be done by credit card (blue card, e-card blue, maestro, visa Mastercard, Visa Electron, VPay), Paypal and transfer
We do not accept payment by check and cash. The client ensures that it has the necessary authorizations to use the method of order it has chosen for its order, when registering the order. If the customer selects the payment method by credit card. He is then redirected to a secure click & pay site managed by the North Credit Bank. All transactions made on "The site" are secure. Banking information relating to the "Customer" Are encrypted by the SSL (Secure Socket Layer) system and then processed by the Bank. Customer data does not pass through the site and only the partner bank has access to this information.
For a payment by credit card, the customer must send on a secure site the number of his credit card and, depending on the nature of the latter, the expiry date of the latter and the cryptogram number (3-digit number on the back of his credit card).
The flow of the card is carried out within 24 hours of the validation of the command. It is up to the customer to register and print his certificate of payment if he wishes to retain his bank details and the information relating to his transaction.
If the customer selects the payment method by transfer. He will receive an email with bank details to be able to transfer.
Léontine secrets can not be held responsible for any malfunction, anomaly occurring on payment platforms. In case of payment failure, the customer will lose his basket and will have to proceed to a new order. At the end of the payment, a summary document of the order and the invoice are transmitted to the client by mail to the email address indicated by the latter in the order form. The invoice is issued on the date of the order. It is also available for download on the customer area on the site.
In accordance with the regulations in force, customer bank details are not kept by the mark. The seller can not be held responsible for fraudulent use of the means of payment used.
We reserve the right to suspend any order from a customer with which there is, on the date of the order, a dispute on the payment of an earlier order. For any questions regarding the payment of the order, you can contact the customer service by phone at 03 20 41 46 74 and by mail to contact@lessecretsdeleontine.fr
As part of an or refund, only the items of the order are reimbursed at the price paid (TTC) on the day of purchase (excluding delivery charges).
Article 6 - Delivery of the order
The products are offered for sale for online purchases shipped exclusively in metropolitan France (Corsican included). "The brand" This reserves the right to refuse any order whose delivery address is not in France.
The customer will fill in his client area and during the passage of his order his address and the delivery constraints. It is important to correctly complete all the information and coordinates necessary to allow the delivery of the order (such as, in particular: street n °, building, staircase, access codes, names and / or intercom numbers, etc.) A space comment is proposed to notify any information that you Judge useful (example: drop the parcel at the neighbor, ...).
In its next connection, the customer will check that his information is still valid and complete (name, first name, full address (and delivery address if different from your address), email and phone number). If mandatory elements are missing, the information appears in red asking the customer to modify and or complete the information.
The transport will be carried out by the company Chronopost for sending your parcels. The customer can at any time follow the processing of his order on the site under "Customer Area" and via the Chronopost interface "Chronotrace" https://www.chronopost.fr/fr/suivi-colis Chronopost's private customer service is available at 09 69 391 391 (non-surcharged call) from Monday to Friday from 08h to 19h and Saturday from 08h to 12h.
For any request for information or claim, do not forget to provide your sending number or your password number in the call.
A delivery note is attached to the client package. The delivery time is estimated within 7 working days maximum from the validation of the order. It will be indicated in the order summary.
In case of predictable delivery delay, "The brand" will inform the customer as soon as possible by email and will provide an estimate of the additional delivery time
The customer can depend on his choice, being delivered:
At home (at the address he has entered when creating the customer account or during the command validation). Chronopost will use the mobile phone number transmitted on the client area or on the order, to send and prevent the customer from its delivery.
If the customer is absent, he can contact the carrier using the contact information listed by the latter on the notice of passage to fix a new delivery niche.
By using the Predict de Chronopost service, the customer may reprogram the delivery of his order at a later date, up to 6 working days or choose another delivery point that he originally selected by the sender, namely a point of proximity (Pickup Relay or Agency Chronopost), offered by Chronopost in the initial delivery scope, or choose the address of an identified neighbor.
- In a pickup relay point accepting chronopost parcels. When choosing your delivery mode, a selection of relays will be displayed according to your home. The customer will have to refer to the days and schedules of delivery to be able to withdraw his order. He will have eight (8) Business Days to recover its order according to the methods provided.
- In Click and Collect on our premises: 121 rue du 8 May 1945 - 59 650 Villeneuve d'Ascq / France Open Monday to Friday from 8:30 to 12h and from 13h30 to 17h30. The customer will have to park on the parking lot for this purpose and sound the door switch by selecting "CB Stock".
A surplus will be charged for any delivery in Corsica.
The secrets of leontine can not be held responsible in case of force majeure, manifestations, pandemic, delay delivery, delayed delivery, problem with the carrier or if this lack of delivery is due to the provision by the client of inaccurate or incomplete information. If the customer does not recover his package with the carrier or the relay point in the time of time, the order will be returned to "The brand".
Léontine secrets will propose the return of the order by applying a flat-rate cost of eight (8) euros by tax if the latter wishes to be tiered.
If not, the mark will reimburse the customer, the entire order exclude delivery charges, by bank transfer on the credit card which served to payment, within a maximum of fourteen (14) days following the notification by the customer of his desire to return the product (s). S); The refund may be deferred up to the receipt of returned products.
Article 7 - Receipt of products - Reserves and claims
When receiving his order, "The customer" Check the compliance of the delivered products to see any delivery abnormalities such as missing or damaged products, missing or damaged packaging / overpacks.
If at the time of delivery, the original packaging is damaged, torn, open, the buyer must then check the status of the items. If they have been damaged, the buyer must refuse the package and note a reserve on the delivery slip (parcel refused because open or damaged). The buyer must indicate on the delivery note and in the form of handwritten reserves accompanied by his signature Any anomaly concerning the delivery (damage, missing compared to the delivery note, damaged packages, broken products ...). The reservations must be written, accurate, complete, dated and signed on the delivery slip.
This verification is considered made since the buyer, or a person authorized by him, has signed the delivery note.
The digitized signature of the recipient, as well as its reproduction, or any other incontestable means of secure identification, shall be made of the delivery of parcels and the parties recognize this signature a legal value identical to that of a traditional signature on paper
Following the complete control of the goods, the formulation of any reservation with explanation of the anomalies shall be transmitted to "The brand" within a maximum of 72 hours by e-mail to contact@lessecretsdeleontine.fr or via the contact form With specific mention, description, batch number, quantities and by photographic support, non-compliance claimed, letter of reserve, earthy delivery slip, ... passed this deadline, no claim can not be accepted.
The mark will transmit these elements as soon as possible to the carrier. Without prejudice to the rights of the Customer in accordance with the legal guarantees (see Article 13), any complaint made beyond this notice period following the delivery of the product (s) will be considered inadmissible. Any warranty is excluded in case of misuse, bad storage, or negligence of the customer, as in case of normal wear, accident or force majeure or assimilated according to French case law.
The Customer must keep at his disposal for 15 days from his claim the product (s) judged (s) not compliant or damaged (s), the original packaging and the purchase invoice. The mark undertakes to repay the Consumer Customer within 14 days of receipt of the letter registered by the same payment method as that used by the client to pay his order. In case of abusive claims, "The brand" may refuse to honor any additional order by the customer concerned.
In case of unavailability of one or more articles on the site, the site will mention "unavailable". If an item is present in an order and the product is no longer available during its preparation, the mark will send an email via the mail address provided when the customer account is created or when entering the order, to prevent its unavailability and date of return to normal. The customer will then be reimbursed by bank transfer on the credit card which served on payment, within a maximum of fourteen (14) days after the cancellation.
The mark will propose to the client to substitute it by an equivalent article present on the site. The customer will be contacted by the secrets of leontine to validate the substitution proposal, with the understanding that the order may be canceled if the customer wishes. It is specified that if the substitution of an item has been accepted by the customer, the replaced product can not be considered missing. Claims for product quality can be performed by the contact form, by email or telephone.
ARTICLE 8 - STORAGE AND USE CONDITIONS
The client declares to know that the products marketed by "The brand" There are household products and therefore may contain harmful and dangerous elements. Before use, the customer will have to carefully read and respect the safety instructions and the recommendations of use specified on the packaging of the product. The customer is required to maintain the product in good condition and use it in accordance with its destination. The products must be stored in a clean, dry, moisture and gel and out of reach of children.
The secrets of leontine can not be held responsible for:
- bad condition of conservation and storage of products after delivery
- Misuse of products on deprecated or inappropriate media *
- Use for food, cosmetics, human or animal
The brand provides the security data sheets on its website (SDS) for which the precautions for use are explained. For any incident with the skin or eyes, we advise you to quickly consult a doctor or anti-fish center if swallowed. It is formally forbidden to throw waste from products in nature. The brand recommends sorting its waste according to the advice on the packaging of the products.
Article 9 - Right of withdrawal
In accordance with Article L. 221-18 of the Consumer Code, "The customer" identified and known on the site, has a fourteen (14) working days of delivery to notify "The brand", its willingness to exercise its right of withdrawal without having to justify any reason, the product (s) that it ordered (s). To exercise this right, the customer must complete the withdrawal form (made available "The site" and which has also been communicated by mail when the order confirm) and send it back to the customer service to inform him by email (contact@lessecretsdeleontine.fr) or via our contact form his approach.
The return of the product (s) will be the responsibility of the customer. Products must be returned to CBS Customer Service "Les Secrets de Léontine": 121 Rue Du 08 May 1945 - 59,650 Villeneuve d'Ascq France
In their packaging and original packaging and be accompanied by the duly completed withdrawal form and the corresponding invoice. The products must be in perfect condition, new and unopened (any damaged, incomplete, damaged or packaging product will not be resumed). The return of the product is done at the risk and perils of the customer. If the parcel is lost, stolen or damaged when returning product, "The brand" reserves the right to refuse the repayment of the returned products (s).
If the above conditions are fulfilled, the secrets of leontine will reimburse the "Customer", exclude delivery charges, by bank transfer on the credit card which served on payment, within a maximum of fourteen (14) days after receiving returned products. Any return request reached beyond this 14-day period for any reason whatsoever can not be accepted.
Article 10- Confidentiality & Personal data
The Customer recognizes the strictly confidentiality, during and after the period of execution of the contract, any information, given, technical formula or concept, of which he has or may be aware of and formally undertakes not to disclose or by making any circumstances. Abusive. Pursuant to the law "Informatique et Libertés" of January 6, 1978, all "Customer" enjoys a right of access, opposition and rectification of the nominative information it communicates in the context of the creation of its personal space and when it passes an order on the site. This right of access, rectification and opposition includes the names, addresses (home and electronics), and customer coordinates of the customer.
The customer may exercise this right of access, rectification and opposition via the contact form or sending an email to contact@lessecretsdeleontine.fr The customer can at any time edit and / or delete his personal information in the "Customer Area" section available from the site. The customer is guarantor to each order to check if the personal information communicated in the order form are always correct. The responsibility of the mark can not be sought in case of provision by the client of erroneous information that would prevent the validation of the order or delivery of the products.
By ordering a product on "The site", "The customer" accept that "The brand" (or its providers to which it appeals in this context) uses the nominative information it has provided to ensure the realization, management, monitoring and delivery of the order.
We invite you to read also "Privacy policy and cookies".
Article 11 - Intellectual Property
The entire site falls under French and international copyright legislation and intellectual property. "The customer" will not be able to report or use the trademarks, logos, documents, illustrations, sounds or any other intellectual property rights related to the site and used by "The brand" that subject to having obtained the prior authorization, express, precise and written of "The brand".
This website has been done using the PrestaShop ™ Open-Source solution. Pages "The secrets of leontine" From Facebook, Instagram, LinkedIn are published by CBS. The graphic charter, illustrations and photographs are the property of "the secrets of leontin". Any reproduction, integral or partial, is systematically subject to its authorization. The insertion of a hypertext link to the site or towards other sites must have been previously authorized by "The brand". In any case, any link, must be removed on request from "The brand".
Please contact us if you wish to quote us or for private use. For any other use, please contact us directly at the following address: contact@lessecretsdeleontine.fr
Article 12 - Reserve of Proriety and legal guarantees
CB Stock retains the property of the goods sold until the effective payment of the entire price of the order. In case of total or partial non-payment, the "Brand" reserves the right to ask the customer the return at his expense of all unsold products. The recovery of possession of these products is not exclusive of other judicial proceedings. In any case, the customer undertakes to store the seller's products in good state of conservation and presentation from the delivery until the full payment of the price. Following Article 2 products - the photographs are the property of "The brand". The visuals put forward concern the latest productions. As part of FIFO stock management, older presentations can be sent to you. This does not alter the quality of the product. The customer must refer first and foremost to the packaging of the products.
The client will verify the compliance of the delivered products to find any delivery abnormalities such as missing or damaged products, missing or damaged packaging / overpacks. It is specified that if the substitution of an item has been accepted by the customer, the replaced product can not be considered missing.
Following the complete control of the goods, the wording of any reservation must be transmitted to "the mark" within a maximum of 72 hours by e-mail at contact@lesscretsdeleontin.fr or via the contact form with specific mention, description, batch number, quantities and by photographic support, nonconformities claimed. After this period, no complaint can be accepted. Without prejudice to the rights of the Customer with legal guarantees, any complaint made beyond this notice of notification following the delivery of the product (s) will be considered inadmissible. The Customer must keep at his disposal for 15 days from his claim the product (s) judged (s) not compliant or damaged (s), the original packaging and the purchase invoice.
Any warranty is excluded in case of misuse, bad storage, or negligence of the customer, as in case of normal wear, accident or force majeure or assimilated according to French case law. The Customer may decide to implement the guarantee against the hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and in that case, he may choose in accordance with Article 1644 of the Civil Code, between a refund or an exchange.
The products must be returned to us in the state in which you received them with all the elements in a package allowing transport in good conditions. The shipping costs will be reimbursed on the basis of the billed rate and the return fee will be reimbursed on presentation of the supporting documents. Claims for product quality can be performed by the contact form, by email or telephone. In case of abusive claims, "The brand" may refuse to honor any additional order by the customer concerned.
Mandatory information for consumers acting excluding professional framework: pursuant to Article L.217-15 of the Consumer Code, are reproduced below Articles L 217-4, L 217-5, L 2177-12 and L 217-16 of the Consumer Code, as well as Article 1641 and the first paragraph of Article 1648 of the Civil Code, provisions whose client expressly recognizes having taken notice prior to his order. Article L217-4 of the Consumer Code: The seller delivers a good consistent with the contract and responds with existing defects of compliance during the issuance. It also meets compliance defects resulting from the package, assembly instructions or installation when it was charged by the contract or was carried out under its responsibility. Article L211-5 of the Consumer Code: The property is consistent with the contract: (1) if it is customary to usually expected a similar property and, where appropriate: - if it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of sample or model; - if he presents the qualities that a buyer may legitimately wait in respect of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling; (2) or if it presents the characteristics defined by the parties or is specific to any special purpose sought by the buyer, brought to the knowledge of the seller and that the latter accepted. Article L217-12 of the Consumer Code: The action resulting from the lack of conformity is prescribed by two years from the issuance of the property. Article L217-16 of the Consumer Code: When the buyer asks the seller, during the course of the commercial guarantee granted to him during the acquisition or repair of a personal property, a discount In a condition covered by the warranty, any period of immobilization of at least seven days is added to the duration of the guarantee that remained to run. This period runs from the application of the buyer's intervention or the provision for repair of the property in question, if this provision is after the request for intervention. Article 1641 of the Civil Code: The seller is bound by the warranty for the hidden defects of the sold thing that makes it unfit for the use in which it is destined, or who diminish this use that the buyer would not have acquired, or would not have given that a lower price, if he had known them. Article 1648 of the Civil Code: The action resulting from the redirected vices shall be brought by the purchaser within two years from the discovery of the vice.
Article 13 - force majeure
CB stock can not be held responsible for the delay or failure to be carried out by one of its contractual obligations, if it appears that this non-performance finds its direct or indirect origin in a case of force majeure in accordance with Article 1218 of the Civil Code.
"The brand" Will be released from its obligations for any unpredictable and irresistible event that prevents or delays, in particular, the manufacture and delivery of its products, constituting a case of force majeure. This will be in case of events involved in the CBS society, the secrets of leontine such as:
Strike, event, fire, epidemic, embargo, including tools, machine breakage, interruption or delay of transport, impossibility of being supplied, raw material shortages, substantial increase in raw materials that can jeopardize its balance economic or any other event independent of its will, as well as for any event recognized as a case of force majeure by French case law. In case of force majeure, "The brand" inform "The customer" As soon as possible in writing of the event thus constitutive of a cause of exemption from its responsibility.
Article 14- Award of jurisdiction and applicable law
All clauses contained in these general conditions of sale, are interpreted in accordance with French law. In case of dispute, the parties will first seek an amicable agreement. In the absence of an amicable agreement, any dispute will be of the exclusive competence of the Commercial Court of Lille Métropole.
As part of a dispute between the parties and following a failure of a written complaint of the "Customer" with the "Brand" or in the absence of an unsatisfactory response within a reasonable time of one (1) month, the Customer, within one year from his claim, may use any alternative mode of dispute settlement and in particular to a mediation procedure by contacting the (s) mediators following:
- List https://www.economie.gouv.fr/mediation-conso/saisir-mediateur#secteur 2
- In accordance with Article 14 of Regulation (EU) No 524/2018, the European Commission has set up an online dispute settlement platform https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
If your file is admissible, your dispute will be processed by the Ombudsman. Mediation is an amicable settlement process for free, confidential, and fast disputes that each party is free to accept and interrupt at any time. "The customer" May, at his own expense, be assisted by a council. The customer is free to accept or refuse the use of mediation and, where appropriate, the solution proposed by the Ombudsman. The consumer mediator is an independent person who has for a mission to propose a solution to the dispute between the professional and the consumer by a notice that each party is free to accept or refuse.
If one or more stipulations of these general conditions of sale are held incompletely or declared as such pursuant to a law, settlement or following a final decision of a competent jurisdiction, the other stipulations will keep all their strength and scope. The fact for "The brand" Do not avail themselves of any of the clauses of these CVs can not be renunciation for the future to its application.
Article 15 - Extended liability of the producer
As a director of the Rep (extended liability of the producer), the company is registered under the following identifiers:
- Unique Eco-DDS identifier: Fr217112_07lfhv
- Citeo identifier: Fr217112_01jdnk
For any claim or request for information relating to these CGVs, the company can be reached from Monday to Friday from 8:30 to 17:30 by telephone at 03 20 41 46 74, by fax at 03 66 75 03 62, by mail to contact@lessecretsdeleontine.fr And by mail at the address: 121 rue du 8 May 1945 - 59 650 Villeneuve d'Ascq. A contact form is also available by clicking here.